To check the RISER will fit in your suitcase, the opening of your suitcase needs to be at least 12.5" x 17.5". The depth can be any depth because the Riser will just expand to fit. See dimensions below:
You can use the Jumper model, as it is quite a bit smaller than a carry-on item.
Never have had an issue!
The bags are water resistant, but they are not waterproof. The exterior is made with a PVC (rubber) backing that provides excellent water resistance.
The RISE shelves have hooks that do fit over a door or curtain rod when there is closet that you can use. If it doesn't quite fit the door you have, the metal hooks can be opened up a little wider by bending them open a bit more.
Here is a quick video showing how: Door Demonstration
Carry-on and Suitcase: No, these do not come with shelves, shelves need to be purchased separately except for when being purchased on pre-order they come with a FREE Riser and Jumper, until July 31st.
Jumper: comes with shelves that are permanently attached to the inside of the bag. So you do not need to purchase the Riser shelving separately.
We recommend putting your laptop in a protective sleeve then put it in the top shelf (where the undergarments would normally go). It is not a dedicated spot, but it works well and is protected by the top shelf and clothes.
Jeans can go on the shelves, shoes can go in the top pocket. We recommend if you have a separate toiletry case, they usually fit very nicely between the shelves and the side of the suitcase. Also many of our models also have side pockets for things like toiletries and brushes etc.
For dresses, they can be either folded or rolled and then put into the shelves to keep them neat and organized.
We find mostly TSA just wants to inspect a very specific item that they might have a question about and they usually just lift the shelves out and inspect leaving the remainder intact and undisturbed. Obviously if they are going to completely go through EVERYTHING it really won't matter what suitcase or organizer you have it will be a mess, sort of unavoidable in those circumstances.
Other than the new carry-on and suitcase models which has built-in TSA combination lock, our other bags do not come with a lock, but they do have lockable zippers on the main opening that allow you to use your own small travel lock to secure the bag from being opened on the main opening.
A Riser is just the shelving insert part that you can use to put inside other luggage, for example if there is a carry-on bag or check-in suitcase that you have and want to add shelves to it.
If you have a carry-on bag, one Riser will fit inside.
If you have a suitcase, you can fit one or two Risers inside (and use the leftover space to pack around).
To get the price you need to click on the model that you are interested in, for example the Riser, Jumper, Weekender, Roller or Glider. Once you are on the product page, you will see the prices.
Click the button below to see all of our products:
Riser: for the shelves, we use strong lightweight polyester and it is double stitched at the edges. The shelf component weighs only 1.5 lb (one and half pounds) and it can hold over 50 lbs of clothing.
JJumper: the exterior material is a PVC/rubber backed polyester (to provide water resistance). For the interior material on the shelves, we use strong lightweight polyester and it is double stitched at the edges. The shelf component weighs only 1.5 lb (one and half pounds) and it can hold over 50 lbs of clothing.
Carryon and Suitcase: makrolon polycarbonate exterior shell, aluminum frame, and plastic resin wheels (strong and light).
The carry-on and suitcases come already with a built-in TSA combination lock.
For the Jumper ride-along bag, the zippers on the main opening allows you to use your own small lock to secure it. If you wish, you may use a TSA lock for this purpose.
The Jumper and Riser will usually work best in most cruises because it is smaller, just 17" (the width of the shelves), which allows for smaller living quarters and cabin closets.
We do not spray any fire retardant on our products because these sprays are usually toxic to humans.
We ship orders withing 24-48 hours Monday to Friday. Orders placed over the weekend will ship out on Mondays. For transit time, please refer to Canada Posts "Standard Shipping", "Canada Post Xpresspost", and "Canada Post Priority" table below. "Local" means any city in Barrie, Regional is any city in Ontario, and National is any city outside of Ontario.
We are pleased to be able to offer FREE shipping to anywhere in Canada for any order of two or more! We ship from Barrie, ON, Canada. To choose the free shipping on 2+, please choose "Standard Shipping" as the delivery method in the checkout.
For orders in USA, please go to risegear.COM. We do not offer international shipping outside of Canada or USA because we have not found a reliable shipping company that can offer affordable rates and tracking.
We ship from Barrie, Ontario, Canada
We ship with Canada Post Expedited.
Yes! But only special carriers can ship here, so there will be a $10 fee to deliver to a PO box.
Upon arrival of your order, be sure to inspect each item in your order before using the item, removing the hang tag, or discarding the shipping/packing materials. Once the product has been used, hang tag removed, or shipping/packing materials discarded, we can still accept a return - but there will be a restocking fee of 10% incurred for returning an item that is used. This is because we are a small company and will need to inspect and repackage the item to make it resalable again (and sometimes returns are not resalable at all). If you no longer wish to keep the product for whatever reason, used or unused, it will be considered a preferential return.
However, we know that sometimes returns are needed. For such returns, please read our Return Policy below.
Need to make a return? It's easy. Just email INFO@RISEGEAR.COM within 30 days of receiving your order to get the process started. In your email, let us know:
(1) Your order number,
(2) Whether the item is used or unused,
(3) Reason for return (either 1. Preferential, or 2. Received incorrect, defective or damaged item),
a. A picture of the issue if it is received incorrect, defective, or damaged,
(4) What type of reimbursement you’d like. We can issue either a refund to the original payment method or a store credit.
UNUSED ITEMS RECEIVED INCORRECT, DEFECTIVE OR DAMAGED
We're happy to provide full reimbursement on products that are returned to us unused, in the state you received them. However, unused items must meet the following criteria:
(1) Have not been packed with your personal articles (i.e. your clothing),
(2) Have not been traveled with,
(3) Hang tag must still be attached, and
(4) Include all original packaging (instruction sheet, hang tag and polymailer/cardboard box).
If you need to return a product because of our mistake (like if we accidentally sent the wrong item, or the item was received damaged or defective), just let us know and we’ll take care of you! For returning unused items that were incorrect, defective, or damaged, we will provide a return shipping label and will reship the item to you once we receive the incorrect, defective, or damaged item back in our warehouse.
PREFERENTIAL RETURNS – USED OR UNUSED
If you need to return an unused product because you no longer want it, we are sorry to hear that! Because we are a small company, you are responsible to arrange and pay for your own return shipping on all preferential returns, whether used or unused. Please keep this in mind as you choose your return shipping method. Used items will have an additional 10% restocking fee which will be applied to the refund amount.
FREE ITEMS, SCRATCH AND DENT, FLASH SALE, AND WHOLESALE ORDERS ARE FINAL SALE
We are unable to accept returns on any item, whether used or new, that came free with another product or was purchased from Scratch and Dent, as a Flash Sale, or as a Wholesale Orders. In addition, we cannot accept bags if they have been modified in any way.
We’re happy to conduct exchanges also. Just email INFO@RISEGEAR.COM within 30 days of receiving your order to get the process started. In your email, let us know:
(1) Your order number,
(2) Whether the item is used or unused,
(3) Reason for exchange, and
(4) What type product you would like it exchanged for.
Because we are a small company, you are responsible to arrange and pay for your own return shipping on exchanges, whether used or unused. Please keep this in mind as you choose your return shipping method. Used items will have an additional 10% restocking fee which will be applied to the refund amount.
We will cover the return shipping costs for bags approved for warranty coverage.
Our luggage has a lifetime warranty that guarantees your product from defects in material and workmanship. This covers any defects to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage. We take great pride in our products and always do our best to take care of our customers.
This lifetime warranty does not cover scratches, dents, or stains that are normal during handling and use. This lifetime warranty applies only for the “original purchaser” and is non-transferable.